Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at avelviastore@outlook.com. Please note that returns must be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any questions about returns, please contact us at avelviastore@outlook.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can assess the issue and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at avelviastore@outlook.com.